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I help organizations grow with my UCaaS & CCaaS CX expertise.
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The Future of Customer Service: 10 Revolutionary Call Center Trends & Predictions for 2024 That Will Transform How We Connect and Communicate!
Navigating through the pandemic, the call center industry faces unprecedented challenges, from surges in difficult calls to adapting new...
Kevin Monteiro
1 min read
18
Wow!! Combine UCaaS and CCaaS, Add AI, Stir: The Future of Enterprise Communication and Customer Experience.
In the evolving landscape of enterprise communication, the convergence of Unified Communications as a Service (UCaaS) and Contact Center...
Kevin Monteiro
2 min read
2
Transforming CCaaS & UCaaS with NLP: A Leap Towards Enhanced CX
In the rapidly evolving landscapes of Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS), Natural...
Kevin Monteiro
1 min read
4
CCaaS Market Value to Near $16 Billion in Global Revenue by 2027.
The Contact Center as a Service (CCaaS) market is set to reach a staggering $16 billion in global revenue by 2027. This projection is...
Kevin Monteiro
2 min read
4
What’s New in Microsoft Teams | Enterprise Connect 2024 Edition
Buckle up, because these updates are about to revolutionize your collaboration experience! 1. Discover Feed in Channels: With the...
Kevin Monteiro
1 min read
4
Some Non-Breaking News: Microsoft Teams and Office Split Globally!
In a seismic shift, Microsoft has officially decoupled its powerhouse collaboration tool, Teams, from the Office software suite. This...
Kevin Monteiro
1 min read
2
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